Return Policy

Return Policy
Last updated: September 19, 2024

Thank you for shopping with Ceed Africa. We want you to have a great experience with your purchase. If you find that an item isn’t right for you, you can return it by following the guidelines below.

Eligibility for Returns

You may return your item if it meets the following conditions:

• Condition: The item is in its original, unused condition with all original packaging, tags, and accessories intact.
• Timeframe: The return request must be initiated within 7 days of receiving your order.
• Applicable Reasons: Returns are accepted for items that are defective, damaged, or received in error. (Please note that returns for change of mind or personal preference may not be accepted.)

Non-Returnable Items

For your safety and to maintain quality standards, the following items cannot be returned:

• Customized or Personalized Items: Products made to your specifications.
• Health & Hygiene Items: Items that have been unsealed and are not eligible for return due to health and hygiene reasons.
• Perishable Goods: Items that deteriorate rapidly or have passed their expiry date.

How to Initiate a Return

1. Contact Our Team
   Reach out to our customer support with your order details and reason for return.

   • Email: returns@ceed.africa
   • Website: https://www.ceed.africa/contact
   • Phone: 0209 291 1432

2. Return Authorization
   Once we review your request, we will issue a return authorization along with detailed instructions on how to return your item.

3. Prepare Your Item
   Please ensure your item is securely packaged in its original condition and include any provided accessories or documentation.

Return Process

• Shipping: You are responsible for the cost and risk of shipping the item back to us. We recommend using an insured and trackable shipping service to ensure safe delivery.
• Inspection: Upon receiving your returned item, our team will inspect it to confirm it meets the return criteria.
• Next Steps: After inspection, we will contact you regarding the outcome of your return request and any further actions that may be necessary.

Contact Us

If you have any questions or need further assistance with your return, please feel free to contact us at:

• Email: returns@ceed.africa
• Website: https://www.ceed.africa/contact
• Phone: 0209 291 1432

We appreciate your business and are here to help ensure a smooth and hassle-free return process.