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Refund policy

Refund Policy
Last updated: September 19, 2024

Thank you for shopping with Ceed Africa. Your satisfaction is our priority. If you experience issues with your purchase—such as receiving a defective, damaged, or incorrect item—we’re here to help by providing a straightforward refund process.

Key Definitions

  • Company: Ceed Africa (referred to as “We,” “Us,” or “Our”).
  • Goods: The products available for purchase on our website.
  • Orders: Requests made by You to purchase Goods from Us.
  • Service: The Ceed Africa website.
  • Website: Our online platform, accessible at https://www.ceed.africa/.
  • You: The individual or entity using our Service.

Refund Eligibility

Refunds are available when:

  • Defective or Damaged Items: If you receive an item that is broken, defective, or with damaged packaging.
  • Incorrect Orders: If you receive the wrong item, color, size, or model.
  • Missing Parts or Accessories: If your order is incomplete.
  • Authenticity Issues: If an item appears to be fake or unauthentic.
  • Performance Issues: For applicable product categories, if the item stops working as expected after normal use (please note that this may vary by product type).

Please note that refunds will not be provided for issues arising from a simple change of mind or personal preference.

Refund Process and Timeframe

Once your refund claim is approved:

  • Processing Time: We will process your refund within 14 days.
  • Refund Method: All refunds will be credited directly to your Ceed Africa wallet and will not be issued to your usual bank account or mobile payment method, with no additional charges.

To help us assess your claim, please provide any necessary evidence (such as photographs) that supports your case.

How to Request a Refund

If you believe your purchase qualifies for a refund, please contact our customer support team:

Our team will review your claim and guide you through the process.

Gift Purchases

  • Gifted Items: If the product was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your refund.
  • Non-Gift Purchases: If the item was not designated as a gift, the refund will be processed to the original purchaser via credit to their Ceed Africa wallet.

Contact Us

For any questions or additional support regarding our Refund Policy, please reach out to us at:

We appreciate your business and are committed to ensuring your satisfaction with every purchase at Ceed Africa.